Website
Connection depends on available APIs, permissions or supported integration methods.
Automation service
Customer-Support Agents
Handle repetitive customer questions using approved business information and escalate when human attention is needed.
Operational problem
What this automation is designed to solve.
Support teams spend significant time repeatedly answering the same operational questions.
Best suited for
- Ecommerce businesses
- Furniture retailers
- Service businesses
- Operations teams
Example workflow
How the system can operate.
Final production logic is always defined around the customer’s actual process and acceptance criteria.
- 01 Receive customer question
- 02 Identify intent
- 03 Retrieve approved information
- 04 Provide structured response
- 05 Collect missing details
- 06 Escalate unsupported requests
- 07 Log conversation
Integration layer
Systems this workflow can connect with.
CRM systems
Connection depends on available APIs, permissions or supported integration methods.
Order databases
Connection depends on available APIs, permissions or supported integration methods.
Connection depends on available APIs, permissions or supported integration methods.
Messaging systems
Connection depends on available APIs, permissions or supported integration methods.
Customer-Support Agents
From
£1,500
Final pricing depends on the agreed workflow, systems and acceptance criteria.
Typical timeframe
Typically 5–15 working days
Running costs
Customer pays any required third-party software, telephone, messaging or API costs.
Defined delivery
New features or changed requirements outside the agreed scope are priced separately.
Risks and limitations
What needs to be considered.
AI responses require appropriate oversight.
Sensitive requests should be routed to human staff.
Knowledge must be kept accurate and current.
Ready to automate?
Turn repetitive work into a system that keeps moving.
Show us the process that slows your business down and we’ll explore how automation could improve it.